FREQUENTLY ASKED QUESTIONS
Below are some of the most commonly asked questions we hear.
If you can't find your answer here, or if you would like any clarification or assistance, please feel free to contact one of our client service experts at firstname.lastname@example.org or 1-855-882-0988.
Clicking on each question will reveal the answer below.
How long does registration take?
Once we receive your documentation in our office, we begin the process of registering you as a Canna Farms client. Provided that all of your documentation is received completed in full, we will begin the validation process. As required under the ACMPR, we contact your Healthcare Practitioner (HCP) to validate the details of your medical document. This is typically completed via fax, unless the HCP has indicated differently. The timeline for completing the registration is completely dependent on how long it takes the HCP to get back to us.
How much dried cannabis can I order?
When you consult with your HCP you will come to an agreement regarding a daily dosage for your medical marijuana. In one month you will be able to order 30x your daily dosage. Please give us a call if you have any questions or concerns regarding yout order limit.
You have a prescription for 3 grams/day – you can order a maximum of 90 grams in any given 30 day period.
How often can I order?
Based on the new Cannabis Regulations, registered clients are now allowed to order up to 30 times their daily quantity indicated on their medical document as well as 150 grams of dried cannabis. You are only able to order 150 grams per order however orders per month are not limited.
Clients are allowed to posses their 30-day supply or 150 grams, whichever is less.
For example: If your prescription is written for 6 grams/day you are allowed 180 grams per month (6g/day x 30 days) but you are legally only able to possess 150 grams of that in public
If your prescription is written for 2 grams per day you can carry 60 grams at a time because it is less than 150 grams
Please note that if you are a VAC or Direct billing client that you are still only covered for your approved amount and any grams purchased above that will be paid directly by the client. The 30 day window is also still in effect for your billing policies.
For more information please click here!
How can I pay for my order?
You can pay using Visa, Mastercard, Visa-Debit, Visa Gift Card or Interac e-transfer. If you choose to pay for your order via e-transfer, detailed instructions will be provided once your order is placed. For quick reference, e-transfers should be sent to email@example.com, and the security question should be 'What is my Canna Farms ID number?'
Canna Farms prices are not guaranteed, and are subject to change at any time without notice.
Please note - payment may only be applied to one card per order. For example: If you wish to pay for your order with a Visa Gift Card, the total, including shipping and taxes, must be less than the value of the gift card. REFUNDS - Canna Farms does not issue refunds.
Are there any options for veterans?
Yes! If you have an authorized K number, then Veterans Affairs Canada (VAC) will cover a portion of the cost of your medication purchased through us. Our registration application form has a “Additional Applicant Information” section that asks if you have a veteran K number. If you forget to write it on the registration application form, you can call or email us to provide us with this number. Without knowing your K number, we are unable to apply for coverage on your behalf. Once your account is approved, we fax VAC for approval coverage which has a current wait time of 3-5 weeks. Please note we do not offer pre-coverage during the waiting period. If you place an order while we are still awaiting your coverage, you can contact Blue Cross directly for reimbursement.
If you transferred to us from another Licensed Producer, we will still need to fax VAC for approval and the wait times still apply. VAC will only approve you at one Licensed Producer at a time.
VAC will cover up to $8.50/gram and Canna Farms will cover the remainder.
How is my cannabis shipped?
Once your order is placed, it is typically shipped to you the following business day.
When the order has been shipped to you, you will receive a tracking number that will let you know the status of your product. The tracking information will be come 'live' on both Canada Post and Purolator websites by the end of their business day, PST.
Your medication comes to you in a craft-brown box, so it is very discreet. The cannabis is packaged in childproof bottles, sealed and then bubble sealed within the box to prevent the possibility of tampering, as well as to seal in any odour.
Our clients have 2 courier options for shipping:
(A) Purolator Express Delivery
The Purolator service commitment is 1-3 business days for most of Canada. Certain more rural areas can take a few days longer, depending on location.
*Please note, Purolator does not deliver to PO Boxes. If you have only a PO Box, the street address must also be included for the PO Box, or Purolator will be unable to fulfill.*
(B) Canada Post - Xpress Post
Canada Post has a service commitment of 2-3 business day turn-around during most times of the year.
|ORDER AMOUNT ($)||SHIPPING COST|
|$101 - $200||$5.00|
These spend thresholds are based on the amount you spend PRE-tax. The tax you pay on your order does not go toward your total with regard to the shipping tiers. Also, the spend thresholds are based on the amount you spend POST-discount.
Do you charge sales tax?
As per Revenue Canada, dried cannabis and cannabis oils are subject to GST/HST/PST and an Excise Tax, depending on your province of residence. Therefore, the tax rate in your province is the tax rate you are charged.
What do I need to carry with me to prove my medication is legal?
In order to remain fully compliant with the Cannabis Regulations, the invoice you receive with your order is the only way to show proof of possession. Please keep this in mind if you are carrying your medication out of your home.
Can I purchase edibles?
At this time edibles, extracts and tinctures are not endorsed by Health Canada and therefore cannot be sold.
A 2015 ruling from Health Canada has outlined that the sale of cannabis oils is now permitted by Licensed Producers to whom a sales license has been issued. We are thrilled to be able to offer a variety of cannabinoid-rich cannabis oils to our clients. Click Here to learn more about our Canna Oil, and how it may work for you.
I am a registered client of Canna Farms Ltd. Can I change my personal details?
In order to change your personal details after your registration is complete, a Registration Amendment is required. Please click here to print this document and complete it in full, or simply fill out our online form. It can be returned to us via email, fax or mail. Details regarding where to submit the changes can be found on page 2 of the amendment.
I am already registered with Canna Farms Ltd. What happens when my registration expires?
Your registration with Canna Farms Ltd. is valid for the duration set out in the medical document as provided by your physician. This date is noted on the Registration Approval letter that you receive once registration is complete. Once the duration expires, your registration with Canna Farms Ltd. expires.
In order to renew your registration, you will need to complete a new Registration Application and ask your physician to complete a new Medical Document. Details regarding how to complete these documents and where to send them can be found under the Client Registration tab of our site. You receive email notices 90 days, 30 days and 15 days before your expiry, with links to our documentation so you may renew easily.
Additionally, your expiry date is the last possible date that any order can be received. This means that your final order may be shipped to you no later than 2 business days before the date of your expiry.
How does Canna Farms report cannabinoid potencies for dried cannabis?
Canna Farms uses independent, accredited, third-party laboratories for testing of all finished products. We report cannabinoid potency of our dried cannabis products on a fully-decarboxylated basis. This means that we calculate the ACTUAL levels of THC, CBD, and other cannabinoids, based on the potential to convert from their acidic to neutral ("activated") forms during heating or combustion (most of the cannabinoids in dried cannabis are in an acidic form). This is the most accurate and honest way to represent cannabinoid potency, however it does "lower" the reported potency by approximately 1-3%.
To help you understand the calculation of cannabinoid potency, let's look at an example of one of our lots of dried cannabis.
A sample of Pink Kush was sent to our laboratory, and we received the following potency results:
THC = 0.26% and THC-A = 29.5%
If we were to simply add these two values together (0.26 % + 29.5 %), we would end up with a potency of 29.76% THC. However, this is not scientifically accurate, since you need to account for the conversion of the acidic THC molecule (THC-A) to its neutral form (THC), during the process of decarboxylation (loss of a carboxylic acid group upon heating). Since the molecular weights of these two molecules are different by 12.3% (the molecular weight of THC is 87.7% that of THC-A), we need to take this into account during our calculation:
TOTAL THC = (0.877 x THC-A) + THC
TOTAL THC = (0.877 x 29.5%) + 0.26%
TOTAL THC = 26.1%
Therefore, the total potency of this batch of Pink Kush would be reported as 26.1% THC.
Does Canna Farms do terpene testing on its dried cannabis products?
Yes! As of May 2016, Canna Farms has begun to perform terpene testing on select strains of cannabis. Terpenes are the essential oils found in cannabis, and are responsible for the different smells and tastes of various cannabis strains. Terpenes can also modulate the effects of cannabinoids such as THC and CBD via the "entourage effect". To help our clients with interpreting the terpene data, we have developed a simple way to visualize the relative levels of terpenes, making it easier to compare between strains.
Now that I am registered, how do I decide which strains to order?
The decision regarding strain selection is highly personal, and can vary dramatically from client to client. Since we at Canna Farms are not physicians, we cannot make specific recommendations regarding different strains.
In order to make the most informed decision possible, we suggest checking out a website called Lift.co. Lift offers a variety of information related to cannabis in Canada. Clients from across the country are able to leave reviews for strains that they have tried from any of the ACMPR licensed producers. Reading through these reviews may help you to get a sense of which strains are preferred for which ailment, and hopefully find an option that will serve as a starting point on your cannabis journey.
If you have read through Lift, and would still like to see more client feedback, please feel free to head over to Facebook, Twitter or Instagram. Our social media handle is always @cannafarmsltd.