FREQUENTLY ASKED QUESTIONS
Below are some of the most commonly asked questions we hear.
If you can't find your answer here, or if you would like any clarification or assistance, please feel free to contact one of our client service experts at email@example.com or 1-855-882-0988.
How long does registration take?
Once we receive your documentation in our office, we begin the process of registering you as a Canna Farms client. Provided that all of your documentation is received completed in full, we will begin the validation process. As required under the ACMPR, we contact your Healthcare Practitioner (HCP) to validate the details of your medical document. This is typically completed via fax, unless the HCP has indicated differently. The timeline for completing the registration is completely dependent on how long it takes the HCP to get back to us.
I have an MMAR license. Can this be used to purchase medication through Canna Farms?
In order to purchase cannabis through a licensed producer, you must become a registered client. Your pre-existing MMAR ATP, PUPL or DPPL can no longer be used to register with a licensed producer, as the validity dates have all passed. In order to register under the ACMPR, you will need to obtain a new medical document.
How much dried cannabis can I order?
When you consult with your HCP you will come to an agreement regarding a daily dosage for your medical marijuana. In one month you will be able to order 30x your daily dosage, up at a maximum of 150 grams in one order.
Example (1) You have a prescription for 3 grams/day – you can order a maximum of 90 grams in any given 30 day period.
Example (2) You have a prescription for 7 grams/day – you can order a maximum of 150 grams at one time. You can place a separate order within the 30 days for the remaining 60 grams.
How often can I order?
You can order as often as you like, provided that you do not order more than your monthly allowable dosage in any given 30 day period. When we look back on a 30 day period, we are concerned with the date the previous order was shipped, which may not necessarily be the day the order was placed. Once you have placed your first order with Canna Farms, our ordering software provides you with the dates and maximum amounts you may order, based on these MMPR guidelines.
How can I pay for my order?
You can pay using Visa, Mastercard, Visa-Debit, Visa Gift Card or Interac e-transfer. If you choose to pay for your order via e-transfer, detailed instructions will be provided once your order is placed. For quick reference, e-transfers should be sent to firstname.lastname@example.org, and the security question should be 'What is my Canna Farms ID number?'
* Please note - payment may only be applied to one card per order. For example: If you wish to pay for your order with a Visa Gift Card, the total, including shipping and taxes, must be less than the value of the gift card.
How is my cannabis shipped?
Once your order is placed, it is typically shipped to you the following business day.
When the order has been shipped to you, you will receive a tracking number that will let you know the status of your product.
Our clients have 2 options for shipping:
(A) Purolator Express Delivery. The charge is a flat fee of $17.50 across the country. The Purolator service commitment is 1-2 business days for most of Canada. Certain more rural areas can take a few days longer, depending on location.
(B) Canada Post - Xpress Post. The charge is a flat fee of $17.50 across the country. Canada Post has a service commitment of 2-3 business day turn-around.
*Please note, Purolator does not deliver to PO Boxes. If you have only a PO Box, the street address must also be included for the PO Box, or Purolator will be unable to fulfill.
Your medication comes to you in a craft-brown box, so it is very discreet. The cannabis is packaged in childproof bottles, sealed and then bubble sealed within the box to prevent the possibility of tampering, as well as to seal in any odour.
Are there any incentives to being a Canna Farms client?
Renewals – 10 grams FREE on your first order
We value your business, and we are happy to see familiar faces choosing Canna Farms again! Once your renewal is complete and you place your first order, you will receive 10g FREE on that order!
*Dried Cannabis Only - ORDER MUST EXCEED 10G TO BE ELIGIBLE - ONLY ONE RENEWAL PER 12 MONTH PERIOD IS ELIGIBLE*
Buy More – Save More!
Buy your full monthly prescription in ONE order, and you will receive 10% OFF your order total.
Refer a Friend and Save!
If you think we are awesome, tell a friend! As an existing, registered client with Canna Farms, when you refer a friend, YOU will receive 10g FREE once your friend’s registration is complete.
*Dried Cannabis Only*
Do you have a Compassionate Pricing program in place?
At this time we do not have a Compassionate Pricing program. Our prices for dried cannabis are very competitive, and we regularly provide discounts and special prices for all of our clients. What we offer to our clients, as a low cost alternative, is Shake for $1.75 per gram. The "Shake" is the dried trimming from around the bud (also known as "sugar leaves"). Our Shake is derived only from small leaves, with minimal stems. Many of our clients find this to be a suitable low cost solution when determining how they wish to administer their cannabis.
Do you charge sales tax?
As per Revenue Canada, dried cannabis and cannabis oils are subject to GST/HST, depending on your province of residence. Therefore, the tax rate in your province is the tax rate you are charged.
What do I need to carry with me to prove my medication is legal?
In order to prove to the authorities that you are in legal possession of your cannabis, you will need to carry the invoice that you receive with your order. Alternatively, you could carry your prescription labelled bottle as your proof as well.
Many clients would like to have a client ID card. The reason that we do not produce these cards is that they do not provide legal proof of possession. The card would provide you proof of registration, but not proof of possession. In order to remain fully compliant with ACMPR regulations, the invoice you receive with your order, or your prescription labelled bottle is the only way to show proof of possession.
Can I purchase edibles?
At this time edibles, extracts and tinctures are not endorsed by Health Canada and therefore cannot be sold.
A 2015 ruling from Health Canada has outlined that the sale of cannabis oils is now permitted by Licensed Producers to whom a sales license has been issued. We are thrilled to be able to offer a variety of cannabinoid rich cannabis oils to our clients. Click here to learn more about our Canna Oil, and how it may work for you.
I am a registered client of Canna Farms Ltd. Can I change my personal details?
In order to change your personal details after your registration is complete, a Registration Amendment is required. Please click here to print this document and complete it in full, or simply fill out our online form. It can be returned to us via email, fax or mail. Details regarding where to submit the changes can be found on page 2 of the amendment.
I am already registered with Canna Farms Ltd. What happens when I expire?
Your registration with Canna Farms Ltd. is valid for the duration set out in the medical document as provided by your physician. This date is noted on the Registration Approval letter that you receive once registration is complete. Once the duration expires, your registration with Canna Farms Ltd. expires. In order to renew your registration, you will need to complete a new Registration Application and ask your physician to complete a new Medical Document. Details regarding how to complete these documents and where to send them can be found under the Client Registration tab of our site.
Additionally, your expiry date is the last possible date that any order can be received. This means that your final order may be shipped to you no later than 2 business days before the date of your expiry.
How does Canna Farms report cannabinoid potencies for dried cannabis?
Canna Farms used independent, accredited, third-party laboratories for testing of all finished products. We report cannabinoid potency of our dried cannabis products on a fully-decarboxylated basis. This means that we calculate the ACTUAL levels of THC, CBD, and other cannabinoids, based on the potential to convert from their acidic to neutral ("activated") forms during heating or combustion (most of the cannabinoids in dried cannabis are in an acidic form). This is the most accurate and honest way to represent cannabinoid potency, however it does "lower" the reported potency by approximately 1-3%.
To help you understand the calculation of cannabinoid potency, let's look at an example of one of our lots of dried cannabis.
A sample of Pink Kush was sent to our laboratory, and we recieved the following potency results:
THC = 0.26% and THC-A = 29.5%
If we were to simply add these two values together (0.26 % + 29.5 %), we would end up with a potency of 29.76% THC. However, this is not scientifically accurate, since you need to account for the conversion of the acidic THC molecule (THC-A) to its neutral form (THC), during the process of decarboxylation (loss of a carboxylic acid group upon heating). Since the molecular weights of these two molecules are different by 12.3% (the molecular weight of THC is 87.7% that of THC-A), we need to take this into account during our calculation:
TOTAL THC = 0.877*THC-A + THC
TOTAL THC = 0.877*29.5% + 0.26%
TOTAL THC = 26.1%
Therefore, the total potency of this batch of Pink Kush would be reported as 26.1% THC.
Does Canna Farms do terpene testing on its dried cannabis products?
Yes! As of May 2016, Canna Farms has begun to perform terpene testing on select strains of cannabis. Terpenes are the essential oils found in cannabis, and are responsible for the different smells and tastes of various cannabis strains. Terpenes can also modulate the effects of cannabinoids such as THC and CBD via the "entourage effect". To help our clients with interpreting the terpene data, we have developed a simple way to visualize the relative levels of terpenes, making it easier to compare between strains.
Yellow - Limonene (a major component of citrus fruits)
Black - Caryophyllene (a major component of black pepper)
Green - Pinene (a major component of conifers)
Purple - Linalool (a major component in lavender)
Pink - Terpineol (a major component of lilac)
Brown - Terpinolene (a major component of all-spice)
Orange - Myrcene (a major component of hops)
Now that I am registered, how do I decide which strains to order?
The decision regarding strain selection is highly personal, and can vary dramatically from client to client. Since we at Canna Farms are not physicians, we cannot made specific recommendations regarding different strains.
In order to make the most informed decision possible, we suggest checking out a website called Lift.co. Lift offers a variety of information related to cannabis in Canada. Clients from across the country are able to leave reviews for strains that they have tried from any of the ACMPR licensed producers. Reading through these reviews may help you to get a sense of which strains are preferred for which ailment, and hopefully find an option that will serve as a starting point on your cannabis journey.
If you have read through Lift, and would still like to see more client feedback, please feel free to head over to Facebook, Twitter or Instagram. Our social media handle is always @cannafarmsltd.